"Before we can confirm whether or not you have been accepted for this course, you need to furnish us with proof of the individual subjects that you studied at school including English/Maths along with details of any subsequent study. Please send copies of your school certificates and CV/Resume as soon as possible, so that we can continue processing your application."
Note on the student file about a phonecall from the same student on 9 May 2006:
"Didn't understand the letter. It didn't say anywhere about supporting documentation"
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