04 February 2009

TWO WEEKS AGO!

Prospective student complains on the phone that he asked to have information sent to his home address "at least two weeks ago, if not more" but nothing had arrived.

Admin apologises and asks for the name and address again, to make sure the requested information can be send ASAP.

When entering the details, the computer system prompts with the existing address.
On screen message:

* demand recieved: 8 days ago.
* brochures sent: 7 days ago.

Grrrr.....